Frequently Asked Questions
**WE DO NOT CHARGE CREDIT CARD FEES**
Not all products listed on the site are available in-store.
Q: Can I pick up a firearm or accessories from your website for the same price at your office?
A: Yes! After you order it online, we will contact you when your order is ready for pickup at our Texas location. There will be no transfer fees or additional costs for this type of purchase. (Inbound transfers from our competition are only $15 per firearm.)
Q: Do you collect sales tax in my area?
A: If we are required to collect sales tax in your area, this will appear during checkout before your card is charged..
Q: How do I find out the specific specs or features of a firearm?
A: The best way to find this information is by downloading a free PDF copy of the firearm’s owners manual from the manufacturer’s website.
Q: After I place an order can I add or remove something from the order?
A: Orders cannot be altered.
Q: I ordered an in-stock item, why was my order refunded for an out-of-stock item?
A: With over 100,000 items for sale on our website there are rare instances of data entry mistakes. When this happens, you will receive a full refund for the out of stock item and any associated taxes or shipping costs.
Q: Why does the new gun I just received look dirty?
A: Many new firearms are test fired at the factory. You may notice residual powder, rotation marks on revolver cylinders, residual cosmoline which sometimes appears to look like rust, etc. All firearms sold as “new” are in fact new in box as received from the manufacturer or distributor and include new manufacturers warranty. Any used, factory re-certified, certified pre-owned, show guns, or guns in any other condition than new in box will be clearly marked as such on the website. .
Q: The price of an item I purchased is now lower on your sight than when I made my purchase, will you refund me the difference?
A: Now with the Norton 3-in-1 guarantee, if the price of an item you purchased drops within 30 days of purchase date, Norton’s Shopping Guarantee will pay you the difference, up to $100. This information was emailed to you at checkout and can be accessed by clicking the Norton link on our homepage.
Q: Why did the price of an item I’m interested in change?
A: Our website updates every 20 minutes, 24/7, with our current inventory and replacement cost. We do not price our inventory manually based on our cost in each, rather we use a live download from manufacturers and distributors to set our price based on our current replacement cost. As our cost changes, the corresponding website price of each item will change up/down accordingly. Although our profit margin remains unchanged, our advertised prices will change frequently, sometimes several times per day.
Q: Do you have this item in stock?
A: Items unavailable to order will not give you the option of adding them to a cart.
Q: I entered my dealer zip code, but only a few dealers popped up. Why can’t I find my dealer?
A: If your dealer’s zip code is 10 miles across and you searched for results within 1 mile, you are only searching within a 1 mile radius of the very center of the zip code. Expand your search results to see further out. If you still do not see your dealer, contact us to have them added.
Q: Do you have Layaway.
A: We do not offer Layaway, however we DO offer financing through Credova! Simply choose Credova at checkout for terms and payment options.
Q: Do you buy used guns,take trade-ins?
A: No we do not.
Q: Do you repair guns?
A: No we do not.
Q: Will you open the box and tell me what is included with a firearm?
A: Manufacturers frequently change what is included with each firearm- please see manufacturer website for description of what is included with the firearm you are interested in. We also have a growing selection of unboxing videos available on our YouTube channel to give you a peak in the box of our hottest items as they come in!
Q: I live in a state that will not allow me to have magazines with a capacity of more than 10rds, can you swap out the magazines for me or ship a non-compliant firearm/mag to a gunsmith that is willing to pin the mags?
A: No we do not do this, and cannot ship a non-compliant firearm to a state that restricts the firearm.
Q: Do you accept postal money orders/cash by mail?
Q: Will you price match/offer discounts?
Q: My order shows “In Process”- what does this mean?
A: After a firearm order is placed we (by order of federal law) have to verify the receiving FFL is still in business and that their license is valid. This can be as simple as making a phone call, or sending an email, depending on the FFL and how long it takes them to respond. Sometimes the receiving FFL believes wizards live in the magic computer box and will not use them, and we have to wait on a physical copy of their license to come in the mail. After this is accomplished, we print a pick ticket and begin the shipping process. All orders (firearms or otherwise) are processed in the order received, and tracking information is updated at the end of each business day. Customers who contact their receiving FFL with their order information and a request to send us their license usually experience shorter processing times. This can be sent to: [email protected]
Orders are processed for shipping Monday-Friday 8am-5pm, and on Saturdays during the Holiday season. Allow 3-9 business days for shipment processing.
Q: Why was my order canceled?
A: Orders may be canceled for any number of reasons, including (but not limited to)
-The name of the purchaser did not match the name on the credit card.
-Your credit card provider did not fund the transaction.
-Our fraud department alerted us to past issues with the cardholder.
Q: Does my order support any causes?
A: In support of our veterans and four legged friends, we donate a portion of the proceeds from every sale to Paw and Stripes
Q: What are your firearm shipping fees?
A: Standard shipping is $10.99 to $12.99 with expedited and insurance add ons available.
Q: Will I receive tracking?
A: Yes you will receive tracking. Please check your SPAM folder in case your email client labels our notifications incorrectly.
Q: Do you have my FFL on file?
A: FFLs highlighted in green are preferred dealers on file. All others may require verification of licensing before we can process a firearm shipment to that dealer. If you can’t find your preferred dealer, we can add them to our system on your request after your order is placed.
Q: How long until my order ships?
A: Orders ship from our warehouse within 3-9 business days (Monday through Friday) depending on level of service selected at checkout.
Q: My tracking number doesn’t show movement? Why is this? Can I still cancel my order?
A: The last step in the shipping process is to assign a tracking number and place your item on a truck/trailer with hundreds of other packages. The tracking number will not show movement until the shipper scans the item in at the shipping hub. Orders with tracking assigned are in transit and no longer eligible for cancellation.
Q: Do you ship international?
A: We do not ship outside the USA.
Q: My order shows “In Process”- what does this mean?
A: After a firearm order is placed we (by order of federal law) have to verify the receiving FFL is still in business and that their license is valid. This can be as simple as making a phone call, or sending an email, depending on the FFL and how long it takes them to respond. We print a pick ticket and begin the shipping process. All orders (firearms or otherwise) are processed in the order received, and tracking information is updated at the end of each business day. Customers who contact their receiving FFL with their order information and a request to send us their license usually experience shorter processing times. This can be sent to: [email protected]
Q: I selected Standard shipping, when will my order ship?
A: Your order will ship out during the time frame selected at checkout.
Q: I returned part or all of my order, why was shipping deducted from my refund?
A: If you return part or all of your order, our outbound shipping costs will be deducted from your refund.
Allow 3-9 business days for shipment processing. Orders are processed Monday-Friday 8am-5pm.
Customers who contact their receiving FFL with their order information and a request to send us their license usually experience shorter processing times.
Method of shipping will be determined by G4G at time of shipping.
Firearm transfer shipments from our Texas location will include a file copy, which is also located below for your convenience. Per demand by the ATF, we WILL NOT write the customer name on the outside of the box when shipping a firearm to another FFL.
Most of our other warehouses will list their FFL number on the top right of the customer invoice included with shipment. For an FFL copy from one of our warehouses please email us a copy of your license and let us know which warehouse you require for your records. We can be reached at [email protected]
Texas residents buying from our competitors, Online auctions, individuals etc. May have their shipments sent to our TX office for background check processing. There will be a $15 per firearm charge for this transfer service at the time of pickup.
Shops/sellers please include a copy of your FFL. Transfers from individuals must include a copy of the shippers ID. Firearms arriving without this information will not be transfered.